How to use the service

How to use the service

Introduction

Most of the products on this website are made to order.

Please note that made-to-order products will be delivered two weeks to one month after payment is received.

*For items in stock, we will ship after confirming payment.

How to purchase the product

○Step 1: Decide on the product to purchase

After selecting the required items for the product you want, select "Buy Now".

If you wish to purchase multiple items, please select "Add to Cart".

○Step 2 Enter shipping information and contact email address

After selecting all the items you wish to purchase, please enter the following:

・Email address

Please enter your contact address for the product.

・Delivery method: [Shipping] or [Pick up at store]

[Store Pickup] is free shipping! Please choose the pick-up location.

·Shipping address

Please enter the delivery address for the product.

・Store customer information

If you check this box, you will be able to place your order using the delivery information you entered next time.

○Step 3 Confirm delivery method and price

Please check the total amount including the shipping contents, shipping cost, and product price.

If there are no problems with the details, please click "Proceed to payment".

○Step 4: Enter your payment method and confirm your order

Choose your payment method

Please select your payment method and enter the required information.

After entering the information, please confirm the payment method, product details, and payment amount, then press "Place Order".

《Delivery and product receipt method》

Delivery will be made using the shipping method specified by our company.

If you would like to collect your order directly from our office or store, please select this option when placing your order. If you collect your order directly, there will be no shipping fee.

"merchandise"

Most of our products are made to order.

Because this is a made-to-order product and each piece of wood has its own unique appearance, the product you receive may look different than the photo.

Characteristics of wood

Because wood is a natural plant, the patterns and colors of the cross sections of each piece of wood are all different. Also, because each piece is handmade, each piece has its own unique personality.

Furthermore, wood's texture changes over time. It has a moisture-regulating effect, so it expands and contracts depending on the humidity. The feel of the wood also changes the more it is used. These characteristics can vary greatly depending on the species of wood.

We hope you enjoy the individuality of the product you receive and the changes that occur over time.

Ordering products

The ordering method varies depending on the product. Also, even for the same product, the page you need to order may differ depending on the size or conditions.

Please carefully check the items and contents of your order before clicking "Buy Now" or "Add to Cart".

"Inquiries about the product"

If you have any questions about the product, please contact us via the "Contact Us" page.

About sample products

Samples are available for some products. If you are interested, please contact us via the "Contact Us" page.

How to check your ordered items

The shipping information will be included in the email we send you after you place your order. If you saved your shipping information when you placed your order, you can also check it after logging in to the website.