Terms of service

Terms of Use

Article 1 General Provisions

MM FACTORY STORE (hereinafter referred to as "the Service") (hereinafter referred to as "the Company") provides a service to sell products such as building materials, fittings, furniture, etc. and related products on the Service. (hereinafter referred to as "the Company") is a service to sell products such as building materials, fittings, furniture, and related products provided by the Company on the Service. (hereinafter referred to as "Maruki"). The service in which Maruki sells products is hereinafter referred to as "sales service". 2.

(2) The Company shall provide the Service to you based on the following terms of use (hereinafter referred to as the "Terms of Use"). The Company provides the Service to users of the Service (hereinafter referred to as "Users") based on the following terms of use (hereinafter referred to as the "Terms of Use"). The Company will provide the Service to those who use the Service (hereinafter referred to as "Users") based on the following Terms of Service (hereinafter referred to as "Terms"). 3.
These Terms of Use shall apply only when you use the Service. Please note that the Terms of Use may differ from those of other online services or brick-and-mortar stores operated by the Company. 4.
Please read the Terms and Conditions carefully before using the Service.
By applying to use the Service, you are deemed to have agreed to these Terms and Conditions. If you do not agree to the Terms of Service, you may not use the Service. 6.
(6) We will provide the Service to users who reside in Japan, ship from Japan, or have a shipping address in Japan. (7) We will not provide the Service to users who have a shipping address in Japan.
The Company may change or abolish all or part of the Terms and Conditions, or establish additional service guides, etc., by posting on the Service or by any other reasonable method without obtaining individual approval, and users shall agree to such changes or abolishment in advance. Users shall be deemed to have agreed to and accepted the changes at the time of their first use of the Service after such changes have been made.

Article 2 Prohibitions
Users shall not engage in any of the following acts

Violating these Terms of Use
Applying for false registration information.
Using IDs and passwords for unauthorized purposes.
Actions that interfere or may interfere with the operation of the Company or this service.
Actions that infringe or may infringe intellectual property rights (including copyrights, trademarks, and patents), privacy, or other rights of the Company or third parties.
Actions that damage or may damage the credibility of the Company or this service.
Actions that use, provide, or distribute harmful programs, such as computer viruses, in connection with or through this service.
Criminal acts, acts that offend public order and morals, acts that aid or abet, or other acts that violate laws and regulations.
Actions that are intended for business activities using the Service, use of the Service for profit-making purposes, or preparation for such activities.
Actions that use the name, trademark, or design of the Company or the Service, or that claim business affiliation or association with the Company or the Service.
Any other acts that the Company deems inappropriate.

Article 3 Personal Information
The policy for handling personal information (privacy policy) is in accordance with the privacy policy of Marunouchi K.K., and is as shown on the left (https://www.2mfactory.jp/policies/privacy-policy).

Article 4 Price Information
1. The selling price of the products is indicated as the total amount of consumption tax. 2.
However, in the event that an incorrect selling price of a product is displayed on the Service, the price shall be adjusted as follows: (1) If the correct price of a product is displayed on the Service, the Service shall adjust the price as follows.
(1) If the correct price of the product is lower than the price displayed on the Service, you will have the option of placing another order at the lower price or canceling the order.
(2) If the correct price of the product is higher than the price displayed on the Service, we will cancel the order at our discretion. The user will be notified that the order has been canceled and the correct product price.
(3) If the manufacturer adjusts the selling price, we will contact the user to confirm the correct price and either ask the user to place another order or cancel the order. 3.
(3) The selling price of the same or similar products may differ between the Service and other services or physical stores operated by the Company. (4) The selling price is subject to change.
The selling price is subject to change.

Article 5 Ordering and Conclusion of Sales Contracts
(1) When a user places an order for a product on the Service, it is an application for a contract for the purchase of the product from the user to the Company.
2. Upon receipt of the order, an "Order Confirmation" e-mail will be sent from the Service with the details of the order and the order number. This is an e-mail confirming receipt of the order, and we reserve the right to refuse service or cancel the order at our discretion at the time the e-mail is sent. 3.
When the "Order Dispatch" e-mail is sent to the member notifying that the product has been dispatched by the Company, the Company is deemed to have accepted the order from the user, and a purchase contract is formed. 4.
We will not respond to any product purchase application, payment, or product delivery other than by the method specified in the service guide. 5.
If a user has canceled an order or declined to receive a product in the past, we may contact the user to confirm the user's intention to receive the product. 6.
If the user is a minor, the user must obtain the consent of a parent or guardian before placing an order. If we receive an order from a minor, we will assume that the minor has given his/her consent. 7.
In the event that the Company is unable to prepare a product after receiving an order from a User, the Company will notify the User by e-mail or telephone and cancel the order. 8.
In the event that the Company receives an order for multiple products from the User, and some of the products are out of stock, the Company will notify the User to that effect by e-mail or telephone and confirm the User's intention to revise or cancel the order. The Company shall not be liable for any product ordered that is not available due to unavailability of the product. 9.
(9) Depending on the product, the number of products purchased may be limited. (10) Users may not be able to purchase all or part of the products ordered.
Users may be subject to restrictions such as not being able to purchase certain products depending on their place of residence, age, etc., in accordance with laws, regulations, or our company's judgment.

Article 6 Payment and Settlement Methods
1. cash on delivery payment, credit card payment, and other separately approved payment methods specified by the Company on the Service are applicable.
2. for some services and products, payment methods may be limited even for the payment methods listed above.
3. if you do not respond to our request for payment after a certain period of time, we will investigate your outstanding payment obligations through an "investigation company contracted by us".

Article 7 Shipping
(1) Except in cases where cash on delivery (COD) is specified, products will be shipped upon receipt of payment and shipping charges, or upon confirmation of payment approval from the payment institution. (2) The delivery service provider listed in the Service will be responsible for shipping the products.
(2) You may not designate a delivery company other than those listed in this service. 3.
Shipping costs for product shipment shall be borne by the user, unless the product page states that shipping is free or the conditions for free shipping are met.

Article 8 Ownership of Products
(1) Ownership of the merchandise shall be transferred from the Company to the user upon completion of delivery from the delivery company specified by the Company. However, in the case of a credit card transaction, ownership shall be transferred to the user when the user completes payment of the purchase price to the credit card company, etc. 2.
The risk of loss or damage to the product shall be transferred to the user at the time the user receives the product from the delivery company designated by our company, regardless of the time of transfer of ownership.

Article 9 Cancellation of Orders
(1) In mail-order sales, the application of the cooling-off system is not legally stipulated. 2.
2. cancellation of an order after the conclusion of a sales contract due to the User's convenience, such as insufficient confirmation of product information (color, specifications, price, special offers, etc.) or sales conditions (delivery date, point allocation, etc.) or change of usage schedule, is not allowed. 3.
3. if a product cannot be delivered to the user and is returned to this company for the user's convenience, the user will be charged for the return shipping costs and the actual costs of shipping and return procedures as a handling fee.

Article 10 Returns and Exchanges
1. if the product is defective, if the product is different from the one ordered, or if the product is damaged in transit, the Company will promptly replace or return the product (or refund the money). Please contact us from the "Contact Us" page of this service within 5 days of receiving the product. 2.
Please note the following when returning an item.
(1) To return merchandise, the merchandise and the "purchase invoice" included with the merchandise must be provided.

(2) The following items are not eligible for "returns/exchanges" or "handling of damaged in transit": - Products received within 6 days of delivery
If you contact us after the 6th day from the date of delivery.
If we are unable to confirm the condition of the damaged product and the outer box without the "purchase invoice" and "photographs showing the condition of the damaged product and the outer box".
If the damage is found after the product has been used, such as during installation or construction.
If the damage is found at a different delivery address from the one stated on the order form.

Article 11 Refunds
1. upon receipt of the merchandise to be returned from the User, the Company will begin the refund process in due course. It may take 7 to 14 business days for the refund to be processed, depending on the status of the return processing by the returns department. You will be notified by e-mail when your return has been processed. If the payment method used for the order is credit card, the refund will be made after we confirm the payment to the credit card company. We do not guarantee the timing of this confirmation. No interest will be charged on the refund obligation. 2.
(2) Some payments, such as credit card payments, may be made through the payment institution used at the time of purchase.
We may specify a different refund method depending on the circumstances of our company or the payment service provider. Users may not specify the method of refund. 4.
Users may not apply for refunds through any means other than the "Contact Us" page of the service. 5.
Shipping and handling charges will not be refunded if only a portion of the purchased items are returned.

Article 12. Use of Credit Cards
1. The schedule for debiting the user's account depends on the contract between the user and the credit card company, so please check with the credit card issuer. 2.
If for some reason the credit card specified as the payment method for an order cannot be authorized by the credit card company, the user will be notified by a separate e-mail from the order confirmation e-mail within one to three days after the authorization process is initiated. Please note that it may take longer depending on the authorization process. Once the credit card has been verified, we will proceed to process the order. 3.
We will charge the credit card company at the time the order is shipped. In the event of a return of an order, the credit card company used to place the order will be charged in accordance with our Returns and Refunds Policy. 4.
4. the credit card payment method is the only payment method specified on the Service
5. you will be automatically charged for the ordered products unless you cancel your order by the time specified by the Service. 6.
Orders cannot be placed using a credit card that is not in the name of the user placing the order.

Article 13 Court of Jurisdiction
The Wakayama District Court shall be the court of exclusive jurisdiction in the first instance for any disputes related to the use of this service.

Article 14. No Warranty
1. while we support diversity of thought and taste, the expressions contained in the products and services offered through this service do not represent any representation or declaration on our part, and we do not guarantee that the products and services offered through this service will satisfy the wishes of all users. 2.
Products and services offered through the Service are intended for use in Japan, and may not be accessible from outside Japan. Users are responsible for confirming their own compliance with the Foreign Exchange and Foreign Trade Law and other laws and regulations, as well as the local laws and regulations of the destination country when taking products purchased through the Service out of Japan or using them outside Japan. 3.
Although we make every effort to ensure the accuracy of the representation of products and services on the Service, we do not guarantee the authenticity, accuracy, completeness, legality, usefulness, fitness for purpose, or non-infringement of third party rights of any of them. 4.
Users shall use the Service and information on the Service at their own discretion and responsibility. Users understand that the Company shall not be liable for any damages incurred by users as a result of the use of the Service or information contained in the Service.

Article 15 Disclaimer
1. if the user's personal information is leaked due to reasons beyond our control, such as inadequacies in the security of the user's computer, smartphone, router, or connecting line operator's line or equipment when the user sends personal information via the Internet when using the Service, we shall not be held responsible for such leakage. We shall not be liable for any leakage of the user's personal information, etc. due to reasons not attributable to us. 2.
We may temporarily suspend or discontinue all or part of the Service for any of the following reasons. The Company shall be exempt from liability for any disadvantages or damages incurred by users as a result of such temporary suspension or termination.
(1) In the event of maintenance or updating of the Service or network or other facilities related to the Service.
(2) When the provision of the Service becomes difficult due to reasons beyond the Company's control, such as fire, power outages, natural disasters, or other force majeure, or network failures caused by the default of telecommunications carriers.
(3) In the event that the Company deems it difficult to provide the Service due to other unforeseen circumstances. 3.
(3) The Company outsources the delivery of products in the Service to a third-party company (hereinafter referred to as "Delivery Service Provider"). Delivery usually takes 2 to 4 days from the time of shipment, but there is a possibility of delay or non-delivery due to weather or other circumstances. The Company shall be exempt from liability for any disadvantage or damage incurred by the user in relation to the course and results of delivery of the products in this service. 4.
The Company may suspend, discontinue, or terminate the Service, in whole or in part, at any time without the User's consent or notice to the User. 5.
In the event of termination of all or part of the Service, the Company shall, as a general rule, notify users by posting a notice on the Service or by sending an e-mail address to users, but the Company may, at its discretion, terminate the Service at any time without notice to users. 6.
Even if the Company changes, suspends, discontinues, or terminates the Service and the user suffers damages as a result, the Company shall not be obligated to compensate the user for such damages.

Article 16 Miscellaneous
Communication between the Company and the user regarding the Service (including disclosure, correction, addition, and deletion of personal information) shall be by telephone, e-mail, and other electronic communication tools, as well as by courier service equivalent to registered mail. 2.
The laws of Japan shall apply to the validity, performance, and interpretation of these Terms of Use. 3.
The business hours of the Service are from 10:00 to 17:00 on weekdays (Closed: Saturdays, Sundays, holidays, and holidays). (Closed on Saturdays, Sundays, national holidays, and days determined by the Company such as summer and year-end and New Year holidays.)

Above

Established February 2023